Timberfell Privacy Policy

Information We Collect

• Contact details you provide when requesting quotes or booking services.
• Project specifics such as site address, waste-bin sizing, bleacher counts, or tree species.
• Payment confirmations (processed securely through our banking partners—no card data stored on our servers).

How We Use Your Information

• Preparing quotes, dispatching crews, and coordinating delivery windows.
• Meeting regulatory requirements (permits, load certifications, disposal records).
• Sending service updates, invoices, and safety documentation you request.

Sharing & Third Parties

• We only share data with trusted partners required to complete your project—e.g., disposal facilities, certified inspectors, or logistics providers.
• We never sell or rent customer information.
• Legal requests (court orders, regulatory audits) may require disclosure; we will notify you whenever lawful.

Data Security & Retention

• Project files reside in encrypted cloud storage with role-based access for Timberfell managers.
• Paper notes collected in the field are digitized, then shredded weekly.
• We retain records for seven years to satisfy insurance and compliance obligations, after which they are permanently deleted.

Your Choices & Rights

Request a copy of your data, ask us to correct inaccuracies, or withdraw consent at any time. We’ll respond within two business days. To submit a request, email [email protected] or call 705 340 8842.